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HARDWARE CONFIGURATION

What is required to use this video's website?

Computer
A PC equipped with at least a processor pentium IV (1 Ghz).
Video player
Video Windows Media Player version 9 or later. Download Windows Media Player

Connection
A broadband connection to the Internet with a minimum flow of 512 kbps. Beware, it is not uncommon for a theoretical connection of 512 kbps to actually deliver at a lower flow. 512kbps being the maximum theoretical flow for your band-width, this flow can depend on the quality of your Internet connection, the fluidity of the network traffic on your Internet Provider during your connection, your distance from the connection point or . To immediately know the real flow for your connection at any one time , we advise you to use the real time testing tools which are available by using the following link: http://mire.ipadsl.net/

Navigator
The site is compatible with the majority of the navigators.

Can I use the site on a Mac?

Sorry, but it is not possible at the present time, contrary to our desire. The protecion technology for the video files, related to DRM Windows, not compatible with Macintosh.
Why?
The producers and editors of our programmes require protection for each video. However, the current DRM (DIGITAL Right Management) system does not function on Macintosh. This is why we chose a DRM in Windows. As soon as a DRM system is available on Macintosh or on the ideal multi platform, we will put the complete consultation online.
In the meantime, we have set up a service for remote request loading which enables you to download our videos with the WMV format.

Can I use the site under Linux?

Sorry, but for the moment, the site is not compatible with Linux.
Why?
The producers and editors of our programmes require a protection for each video. However, there is no DRM (DIGITAL Right Management) system in Linux. This is why we were obliged to choose a DRM system in Windows. As soon as a DRM system is available in Linux or on the ideal multi platform, we will put the complete website consultation online. Nevertheless, we can offer you an Edition system on demand: we engrave your programmes onto a DVD,allowing you to look at the images at your leisure on your DVD player or MAC.

Can I use this service with Firefox?

Yes, this site is compatible with the Firefox navigator.

STREAMING

What is streaming?

It is a consultation mode which enables you to watch a video instantaneously on your computer.

What is the principle of streaming?

It is a video file whose images are sent via the internet in a continuous and progressive flow whilst you are watching your video. The programme is not physically recorded on your computer but is delivered from our server in a “reading” mode. It is necessary to be connected to the Internet at all times network during streaming.

What is the programme’s quality during streaming?

In order to allow the transmission of the video programme to flow continually through the network, this programme must be compressed. The programmes quality during streaming depends on the quality of your Internet connection. It can be compared to the quality of a VHS tape.

What is the encoding of the programmes during streaming?

That depends on the flow of your Internet connection: if your flow is 512 kbps, you should envisage encoded flow of 450 kbps; if your flow is 1 Mbps or more, you can envisage encoded flows of 750 kbps.

How do I start the video streaming?

Firstly you need to connect to the website's video interface. Once you have selected a video on the website, you will be invited to click on the button “to look on line” wich will allow you to watch the programme of your choice.

PAYMENT

How can I pay?

For the subscriptions, you can pay for your order by: Bank card (Blue Chart, Visa card, Eurocard-Mastercard, American Express)

Is the payment by bank card protected?

The transactions carried out by a bank card on our site are fully protected thanks to WorldPay system's technology. You can therefore make your purchases online on our site in full safety.

What are safety guarantees for conserving my bank data?

We do not conserve bank data.

Can I pay by cheque?

No, this is not possible.

Is there a minimum purchase amount necessary for bank card payments?

No there is not. No minimum purchase is necessary to make a payment by bank card. You can thus pay for the least expensive subscription by bank card, if you desire.

MY ACCOUNT

Is my personal data well protected?

Your personal data is guaranteed in accordance with the provisions guidelines defined under sales general conditions.
See “sales general Conditions".

How can I modify my personal data?

You can modify your personal data by returning to the page “My Account” and clicking on the heading “My personal data”.

How can I modify my identifier (my e-mail)?

You can once modify your identifier (your email) at any moment in “My Account” and then “My personal data”.

How can I modify my password?

You can once modify your identifier (your e-mail) at any moment in “My Account” and then “My personal data”.

I have lost my password, how can I reach the service?

Click on the heading “password forgotten”, in the indentification zone. A password will be sent to you instantaneously by email. Beware, you must respect the use of capital and small letters when entering your password.

How can I create an account?

On the home page of the website's video interface, click on “Not registered yet?” so as to start the 1st stage of your subscription.

Is the site accessible abroad?

Yes, you will be able to access these videos abroad.

TECHNICAL PROBLEMS

The video website seem to be empty (the player does not appear)

You must firstly be sure that you have installed Windows Media Player.
It is necessary to restart your computer after installation and/or to close your navigator.
It is possible that you do not have the right to carry out or install Windows Media Player on your computer. In this case you must contact your administrator.

The video website seems to be black (no video appear)

You must firstly be sure that you have installed Windows Media Player.
It is necessary to restart your machine after installation and/or to close your navigator.
It is possible that you do not have the right to carry out this function.
If this fskill does not work, try and reinstall Windows Media Player.

I can see the video but I do not have any sound

Check the following points:
That your loudspeakers are connected to your computer, and that they are switched on with an ajustable volume.
Check that you are able to hear other sounds in Windows (via the control panel, for example).
Check that other applications do not interfere with Windows Media Player, such as MusicMatch or other music players.
We use standard codecs, there is thus no update necessary if you already have Windows Media Player 9 or late.
If this still does not work, try to reinstall Windows Media Player.

The video is jerky. The video plays during a few seconds and then stops. The image is “slowly” posted.

“The video offer available on the website's video interface is accessible to those users connected by high-flow only. Our flows are encoded to approximately 250 Kbits/s, which should easily be sufficient for the users connected in ADSL in 512Kbits/s and more.
Even if your company has a network with very high flow, it is common that distribution is per user thus limiting flow and rendering it under the necessary flow(300 Kbits/s).
If you download or divide contents at the same time as you are watching a video, do not forget that this wil disturb the streaming. You must therefore stop any remote loading watching videos.
TV user via ADSL must know that by watching TV via the Internet reduces the available flow.
There can be local and temporary disturbances to your network or your access supplier.
Our flows are transmitted via Akamaï, which have some "" relays "" with the principal access suppliers. It is thus possible that one of these relays is saturated. Do not hesitate to tell us.
It is possible that your video chart poses a problem (see this point). “

When viewing in full screen mode, my video suddenly stops after a few minutes

Be sure that your screen saver is not active. Watching a video without interacting with your computer via the keyboard or the mouse can be regarded as an idle period.

The image is posted “slowly” or presents visual problems

In many cases, the drivers delivered with the computers are not up to date and pose some problems, these problems can be corrected by later versions available on the manufacturer’s website. We invite you to systematically download the latest version of these drivers.

How do I view the video in FULL SCREEN mode?

Benefit from maximum video quality by viewing it in full screen mode!
To do so, once the video has begun, double-click on it. The video will then pass into full screen mode. To return to normal streaming mode, double-click again on the video or press the key ECHAP.

My remote loading was stopped, how can I come back to it?

“In case of involuntary stop an during remote loading, return to the video file and click again on the download button.
You will then be able to download the file again.
The remote loading will restart from the beginning. “

I had to stop the video streaming before the end. How can I come back to it?

No problem! Once you have subscribed you can stream as many times as you wish. In this case, select the same video and you will directly reach the streaming.

OTHERS

Message: “Impossible to open the file. Check that the access path and the file name are correct, then try again. ”

If you meet this error message, your video has not been completely downloaded onto your hardware or it has been downloaded elsewhere.

Message: “Impossible to reach the server”

You can encounter this error message if you use the Internet Explorer 7 Beta navigator. The website does not work with this navigator. We advise you to de-install it and to choose the stable versions of Internet Explorer (6 or superior).